SQUEAKS
CRITICAL EVENT MANAGEMENT PLATFORM

Team Members working to resolve an issue by using a Critical Event Management Platform with alerts coming from HMIs

The SQUEAKS Platform leverages our commitment to the team member and the information he/she needs to be successful. Like you, we believe every day people show up to work wanting to do a good job. It’s our passion to provide information technology solutions to help them do so – to get more done with less – to cover more ground – to be successful.

That said, every hour of every day, unexpected events happen that negatively affect production – affect team member’s ability to do their job. These events include a machine dropping out of automatic, a line supervisor identifies a safety concern, and/or a key performance metric drops below target, to cite a few.

Drive Action after a concerning manufacturing event like machine faults, process abnormalities, KPI below goal

When “events” happen, SQUEAKS answers the question “now what?”.
SQUEAKS Optimizes Plant Operations & Employee Productivity

Shortening Response Times and Helping Employees Succeed

The Cost of Inefficiency and Uncertainty

Downtime Delays

Every second of downtime is expensive—often $10,000+ per minute in manufacturing. Legacy tools like stack lights, HMIs, and radios cause lag, missed alerts, and limited communication. The result: slow response, longer downtime, higher costs.

How SQUEAKS Helps

Instantly alerts the right people, anywhere
Adds context with photos, video, docs, and TTS for radios
Embeds troubleshooting guides
Automates notifications & escalations

→ Faster fixes. Less downtime. Lower cost.

Lack of Visibility

Without clarity, leaders and teams don’t know who responded, what was done, or what was learned. This creates confusion, accountability gaps, and missed improvements.

How SQUEAKS Helps

Shows ownership & real-time updates
Creates a digital thread of every event
Tracks performance and root causes
Enables structured reviews to prevent repeat issues

→ Teams gain confidence. Leaders gain clarity. Operations stay in control.

Know Sooner. Act Faster. Save Time. Save Money.

SQUEAKS transforms critical event management—from chaos to control in seconds.

CRITICAL EVENT MANAGEMENT PLATFORM

Manufacturing Plant Worker using SQUEAKS to better communicate with team members

With SQUEAKS, alerts are pushed/directed to the right people – wherever they are – on modern communication devices – and 2-way radios withText-To-Speech (TTS) Technology.

Employees can add photos, videos, and comments to enhance conversation.

Workflows provide step-by-step guidance and

support documentation – including rich, multi-media files.

Escalation rules notify managers for assistance when needed

Escalation rules create a greater sense of urgency if

problems aren’t resolved in a timely manner or higher-level expertise is needed.

Bring others into the conversation with hashtags (#)

and @-mentions.

SQUEAKS keeps a digital trail/history of every action taken following a factory floor event or alert

A digital trail/history of every action taken is captured for reporting purposes and continuous improvement discussions.

alerts and critical events visible on all industrial communication devices

Voice. Voice + Photos, Videos, Files,Data, Images…

Drive action with targeted messages, workflows, and escalation rules

SQUEAKS Escalating Alerts ensures nothing important is going to slip through the cracks – giving you the peace of mind that everything will be covered exactly as planned after a concerning event – and backs it up with a digital trail of every action taken from “got it” to “complete”.

Improve decision-making with real-time visibility and insight on KPIs

SQUEAKS integrates seamlessly with One-Source™. Any source of information in One-Source can be incorporated into a Squeak to enhance conversation and help team members succeed. This could include KPI/Dashboard/Metrics and/or Documents/Videos that help troubleshoot problems quickly.

Access all SQUEAKS features including alerts, dashboards, and metrics in Microsoft Teams

Machines now Chat! Running as an app within Microsoft Teams, SQUEAKS escalates critical alerts from people, machines, HMI systems, PLCs, Maintenance Systems, etc. into Teams – advancing collaboration amongst all team members on whatever app they prefer to use.

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