SQUEAKS
CRITICAL EVENT MANAGEMENT PLATFORM

Team Members working to resolve an issue by using a Critical Event Management Platform with alerts coming from HMIs

The SQUEAKS Platform leverages our commitment to the team member and the information he/she needs to be successful. Like you, we believe every day people show up to work wanting to do a good job. It’s our passion to provide information technology solutions to help them do so – to get more done with less – to cover more ground – to be successful.

That said, every hour of every day, unexpected events happen that negatively affect production – affect team member’s ability to do their job. These events include a machine dropping out of automatic, a line supervisor identifies a safety concern, and/or a key performance metric drops below target, to cite a few.

Drive Action after a concerning manufacturing event like machine faults, process abnormalities, KPI below goal

When “events” happen, SQUEAKS answers the question “now what?”.
SQUEAKS Optimizes Plant Operations & Employee Productivity

Shortening Response Times and Helping Employees Succeed

Today's Work Environment

Alarms/events are displayed

on HMI Systems.

For various reasons, these alarms
can go unnoticed for a while.

Two-way radios are used for

person-to-person, voice

communication - no trail.

If required, equipment

documentation and

engineering drawings take

time to locate as they are
not visible on radios.

Digital Transformation of Andon display of production data and plant metrics

2-way radio or walkie-talkie voice communication connecting the factory floor

Today’s communication systems rely on HMI systems and Andon stack lights – that communicate limited amounts of information in proximity of the HMI or stack light – SQUEAKS communicates rich, multi-media information on mobile devices wherever you are.

SQUEAKS sets out to complement today’s communication/messaging technologies that primarily rely on 2-way radio “voice communication” that are broadcast in an open-loop, noisy manner. SQUEAKS leverages modern communication devices in a more directed, quieter, and closed loop manner

CRITICAL EVENT MANAGEMENT PLATFORM

Manufacturing Plant Worker using SQUEAKS to better communicate with team members

SQUEAKS Workflows provide step-by-step guidance and support documentation to manufacturing workers at the line

Escalation rules notify managers for assistance when needed

SQUEAKS keeps a digital trail/history of every action taken following a factory floor event or alert

With SQUEAKS, alerts are pushed/directed to the right people – wherever they are – on modern communication devices.

Employees can add photos, videos, and comments to enhance conversation.

Workflows provide step-by-step guidance and

support documentation – including rich, multi-media files.

Escalation rules create a greater sense of urgency if

problems aren’t resolved in a timely manner or higher-level expertise is needed.

Bring others into the conversation with hashtags (#)

and @-mentions.

A digital trail/history of every action taken is captured for reporting purposes and continuous improvement discussions.

alerts and critical events visible on all industrial communication devices

Voice. Voice + Photos, Videos, Files,Data, Images…

Drive action with targeted messages, workflows, and escalation rules

Improve decision-making with real-time visibility and insight on KPIs

SQUEAKS Escalating Alerts ensures nothing important is going to slip through the cracks – giving you the peace of mind that everything will be covered exactly as planned after a concerning event – and backs it up with a digital trail of every action taken from “got it” to “complete”.

SQUEAKS integrates seamlessly with One-Source™. Any source of information in One-Source can be incorporated into a Squeak to enhance conversation and help team members succeed. This could include KPI/Dashboard/Metrics and/or Documents/Videos that help troubleshoot problems quickly.

Access all SQUEAKS features including alerts, dashboards, and metrics in Microsoft Teams

Machines now Chat! Running as an app within Microsoft Teams, SQUEAKS escalates critical alerts from people, machines, HMI systems, PLCs, Maintenance Systems, etc. into Teams – advancing collaboration amongst all team members on whatever app they prefer to use.

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