SOFTWARE SUPPORT

 

We’re passionate about your success and we offer access, around the clock if you need it, to our talented team of software support engineers as an essential element of our software product license and maintenance agreement. 
 

Standard support is offered from 8am to 5pm EST weekdays excluding holidays, and Premier support (7x24x365) is available and quoted upon request. 
 

For more information, visit the Support Center.

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SOFTWARE TRAINING

 

We’re enthusiastic about sharing what we know.  We operate a technical training facility which offers practical, hands-on education.  A two-day training session is scheduled multiple times per year and is accessible at no additional cost to any licensed user of our software on a space available basis. 
 

Training includes detailed classroom instruction and best practices along with hands-on lab exercises.  All participants receive printed instructional manuals.  We also offer customized onsite education for clients which is quoted upon request. 
 

For more information, visit the Support Center.

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SOFTWARE IMPLEMENTATION

 

We leverage our software products and platforms to implement high value Connected Manufacturing solutions that accommodate your existing technologies and people.  Our core competence is a deep understanding and knowledge of shop floor control systems and how to best integrate them with business applications to deliver meaningful results. 
 

Our software implementation team has a diverse set of talents, is extremely experienced, and uses well established project methodologies to ensure your success.  We work tirelessly to earn our solid reputation by looking beyond the scope of our engagements to apply our collective expertise to improve your business.  Whether your needs involve improvements to a work center, a complete assembly line, or your entire facility, we have the software capability and implementation expertise to assist you. 
 

For more information, contact us at  sales@igear.com or
call 800-556-4098.